Job Position: Technical Support Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: Maidenhead and other places in the UK as the business requires

Company Overview

Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management, and consumers.

With more than 16,000 employees and over 50% engaged in R&D, Dahua Technology has solutions, products, and services applied in 180 countries and regions. Since launching the industry’s first self-developed 8-channel embedded DVR in 2002, Dahua has focused on technological innovation, investing around 10% of its annual sales revenue into R&D. The company explores emerging opportunities based on video IoT technologies, including machine vision, video conferencing systems, drones, electronic license plates, RFID, and robotics.

Furthermore, Dahua has established 53 overseas subsidiaries and offices across Asia Pacific, North America, Europe, Africa, and other regions to provide high-quality, rapid services. Dahua products are widely used in key vertical markets such as public security, traffic, retail, banking & finance, and energy. Major projects include China International Import Expo, the Rio Olympics, G20 Hangzhou Summit, BRICS Xiamen Summit, Lincoln City Surveillance in the UK, and Recife CBTU Subway in Brazil.

Dahua Technology holds over 2,800 patents, including more than 150 international patents. It has ranked 2nd in the global CCTV & video surveillance equipment market for five consecutive years and maintained a position in the 2019 a&s Security 50, ranking 2nd for two years in a row.

Job Description

Project Technical Support and Delivery:

• Verify and identify technical issues in large/complex systems with 50+ devices, including management software and network requirements.
• Troubleshoot, test, escalate, and communicate issues internally and externally.
• Assist in project bidding, help customers prepare tender documents, and meet required standards.
• Provide technical training for target project customers based on their skill levels.
• Consolidate customer demands for products and provide feedback for product improvements.
• Identify new opportunities during support interactions and report/discuss internally.

Project Management:

• Monitor large projects from early stages, identify technical risks, and advise on solutions proactively.
• Host routine project meetings and track progress.
• Assist with POC tests and coordinate with multiple teams including sales, solution, product, R&D, and quality.

Key Attributes

• Prior experience in technical support and interest in electronics and network devices.
• Ability to handle pressure with a positive attitude.
• Initiative, honesty, and integrity.

Required Skills and Qualifications

• Background in CCTV, IT, Networking, Communications, Computers, or related fields.
• Over 2 years of relevant experience.
• Fluent in English (reading, writing, speaking).