Overview

Job Title: IT Engineer
Location: Newcastle
Salary: Up to 30,000

Responsibilities

We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Qualifications

• MSP experience or a customer centric environment providing support.
• Excellent verbal and written communication skills
• Active Directory and GPO administration
• Exchange & Intune administration
• Excellent experience with Microsoft technologies
• Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
• 2 years+ of 1st line technical helpdesk environment
• 2 years + of a 2nd line technical support environment
• Firewall Implementations - Fortigate/Cisco/Sonicwall/Watchguard
• Backup Solutions - Azure/Veeam
• Virtualisation - Hyper-V, VMware, AVD, RDS
• In-depth Knowledge of O365 suite & MFA
• Able to answer general Networking questions

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.
• Regular team-building activities and social events.
• The chance to work with a diverse range of clients and cutting-edge technologies.

How to Apply

If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV to the email address: (url removed)