Technical Support Engineer Night Shift
1 Days Old
Do you have a strong knowledge of the Microsoft tech stack?
You could be progressing your career at a growing software and technology consultancy.
As a Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.
You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.
As this role is covering the night shift you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.
Location / WFH:
Due to the nature of this night shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).
About you:
You have experience in a similar Technical Support / Desktop Support / Service Desk role
You have a stro...
- Location:
- Manchester
- Salary:
- £40,000
- Job Type:
- FullTime
- Category:
- Customer Service & Support