OverviewSensoteq is a market-leading provider of wireless condition monitoring systems. Maintaining unrivalled focus on research and development, the company continues to deliver new solutions to prevent machine failure, boasting a market reach that spans every corner of the globe. Sensoteq’s customer base speaks for itself, citing household names across a vast array of industries to include automotive, pharmaceutical, mining, oil and gas, renewable energies, waste recycling, and food and beverage.We’re seeking a Technical Support Engineer to join our operations team and act as a trusted partner for our clients. Reporting to the Operations Manager, you will guide customers, provide clear and engaging technical product support, and work closely with internal teams to resolve challenges and enhance the overall customer experience. You will be passionate about technical products and systems and have a desire to become a subject matter expert for internal and external clients.The RoleAddress customer support cases promptly and professionally.Interface with internal and external customers to develop technical product support content.Develop and maintain Sensoteq customer-facing knowledge base.Analyse field data to provide pro-active support opportunities.Monitor customer system online status and respond to status changes.Work as part of the wider service team to support installations, site maintenance and configurations.Contribute to customer product training, onboarding, and status meetings.Maintain product data systems to improve traceability and product quality.Become a product expert to support application and integration challenges.Be the voice of the customer within Sensoteq.Nurture exceptional customer relationships to develop further business and maintain high customer retention.Collaborate with team members and contribute to a positive and proactive work environment.What You Will NeedA bachelor’s degree, or equivalent education, in a technical field.4+ years’ experience in a technical product support environment.Excellent problem-solving and documentation skills.Proven customer service skills and a passion for delivering exceptional support.Ability to work within a global product support environment, demonstrating flexibility and patience.Proficiency in remote troubleshooting techniques and support tools.Experience in problem analysis and resolution.Positive and proactive attitude with the ability to adapt to changes quickly.Strong organisational and communication skills and the ability to manage multiple tasks concurrently.Ability to work effectively both independently and as part of a collaborative team.Desire to learn and develop expertise in Sensoteq products and the technical industry.All applicants must demonstrate the right to work in the UK. We are not providing sponsorship for this vacancy.Nice To HaveProficiency in using remote support tools and technologies.Basic understanding of hardware components and systems.Previous experience with supporting an online platform and associated products is a plus.Proficient in a programming language.Relevant certifications in customer support or technical fields are advantageous.SkillsTechnical Supportcustomer servicedata systemstechnical productsBenefitsEnhanced Family LeavePrivate healthcareHybrid workingBonus schemeGroup life assuranceCycle scheme & discounts #J-18808-Ljbffr