Join to apply for the Technical Support Engineer role at Ortopedia Carvalho Moinhos de Vento.

We are seeking a Technical Support Engineer to join our IT department. In this role, you will troubleshoot IT-related issues (in person, by telephone, messaging, or email) and ensure problems are resolved accurately and efficiently. An understanding of PC hardware setup and configuration (imaging of PC/Laptops) is required, while any knowledge of supporting Mac desktop environments would be an advantage.

If you have current experience in an IT Service Desk environment, with a broad technical knowledge and excellent customer service skills, we would love to hear from you.

Benefits

• Full-time hours with some flexibility on start and finish time
• 25 days holiday with the ability to purchase additional leave
• Day off for your birthday
• Pension scheme
• Medical cash plan providing cash back on everyday medical costs
• Employee Assistance Programme (EAP)
• Private health scheme
• Staff discount on Draper products with significant savings available
• Employee discount scheme - discounts on gym memberships, groceries, holidays and more
• Long service bonus and awards
• Ad-hoc rewards and recognition
• Cycle to Work Scheme
• Free onsite parking

Please note this role will be based full time at our Head Office in Chandlers Ford but there may also be requirements to visit our warehouse site at North Baddesley, so a driving license is essential.

Responsibilities

• Manage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including: Desktop installation, configuration and support; Software installation, configuration and support
• First Contact support for Windows and Mac and mobile end user devices
• Basic Server configuration and support
• Maintain current Zendesk ticket system from end users to acceptable levels including regular communication via email, telephone and service tickets
• Use remote management solutions to assist with resolving service incidents
• Deliver and maintain high levels of customer satisfaction
• Support, co-ordinate and maintain relationships with internal teams where required
• Proactively update and monitor existing IT systems ensuring they are maintained and kept up to date
• Assist on technical projects for technology deployments / upgrades as required by the business

Requirements

• 12 months+ experience providing 1st/2nd line support
• Ability to provide clear advice to customers with limited technical knowledge (internal or external)
• PC and laptop diagnostics and repair, including component upgrades
• Microsoft Windows 11 support and troubleshooting
• Office 365 administration (licenses, permissions, user changes)
• Proficiency in Office 365 applications (Word, Excel, Teams)
• Active Directory (password resets, user account creation, and changes)
• Intune experience, including creation and maintenance of policies
• Use of remote management tools (RMM)
• Experience with Zendesk ticketing system
• End-user support for Mac environments
• Strong team player with the ability to contribute to the success of the Service Desk and wider organisational objectives

If you are interested in this position, please apply via the link directing you to our Applicant Tracking System. STRICTLY NO AGENCIES.

Location: Hampshire, England, United Kingdom