Technical Support Engineer

New Yesterday

Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

  • Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
  • Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.
  • Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
  • Collaborate closely with the technical support team and R&D department to feedback on-field issues and suggest improvements.
  • Continuously follow up on customer after-sales service requirements to improve customer satisfaction.
  • Ensure compliance with local safety regulations and company safety standards when performing any on-site work.

Skills, Qualifications, and Experience Required:

  • Education Requirements: Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields.
  • Experience Requirements: At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
  • Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
  • Skills Requirements: Solid understanding of electrical systems, particularly energy storage systems and their principles.
  • Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.
  • Excellent communication and customer service skills, able to work efficiently under pressure.
  • Certification Requirements: Relevant electrical or high voltage operation certifications are preferred.
  • Other Requirements: Willingness to travel frequently and adapt to flexible working hours.

We Offer:

  • Competitive remuneration based on performance and experience.
  • Opportunities for department and company-wide team building events.
  • A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: London North, Birmingham

Type of Employment: Full-time

Apply
Location:
City Of London
Job Type:
FullTime
Category:
Technology

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