OverviewWe are looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You\'ll work directly with customers to troubleshoot technical issues, answer product questions, and ensure they are getting real value from the platform. This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It\'s more than a simple support role — you\'ll be part of shaping how users experience and succeed with AI automation.The role is based in Paris, in a coworking space, with a hybrid work model (mix of in-office and remote).What Defines YouPassionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plusExcellent communicator: you enjoy helping others and explaining technical concepts clearlyResourceful and inventive: you like tackling challenges and finding effective solutionsAutonomous and proactive: you take initiative and are always looking for ways to improve thingsCurious and eager to learn: AI fascinates you, and you\'re excited to work with innovative technologiesResponsibilitiesInvestigate and troubleshoot technical issues reported by customersCommunicate clearly and effectively with users through chat, email, and video callsReproduce bugs, document findings, and escalate when necessaryCollaborate with engineering to surface recurring issues and suggest improvementsHelp maintain internal knowledge bases and contribute to external documentationProvide guidance on best practices, implementation details, and product usageParticipate in team processes for support triage, handoffs, and follow-upsContinuously look for ways to improve the support experience and reduce friction for usersRequirementsStrong technical troubleshooting skills and familiarity with modern web technologiesComfortable reading and understanding TypeScript, Node.js, Javascript, and ReactClear and empathetic communicatorAble to stay calm and think critically when working through complex problemsExperience working with APIs, logs, and cloud-based toolsKnowledge or exposure to AI/LLMs (Large Language Models) and their applicationsGood knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.About BotpressBotpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You\'ll be on a team that\'s not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.BenefitsWork at the forefront of AI-powered automation in a fast-growing start-upGrow in a dynamic and stimulating environmentCompetitive salary and flexible benefits to support your well-beingJob DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeIndustry: IT Services and IT Consulting #J-18808-Ljbffr