Overview

Technical Support Engineer
Location: High Wycombe, Buckinghamshire
Type: Permanent, Full-Time

We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems. This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field.

Key Responsibilities

• Provide remote technical support to field service engineers in the UK and overseas
• Review and resolve escalated service issues, ensuring timely and effective outcomes
• Support new product development and continuous improvement projects
• Work closely with design and service teams to improve reliability and customer satisfaction
• Maintain accurate service documentation, reports, and records
• Promote best practices in safety, cost control, and quality improvement

Skills & Competencies

• Strong ability to interpret electrical, mechanical, and hydraulic schematics
• Logical thinker with a practical approach to problem-solving
• Confident communicator - able to explain technical concepts clearly
• Self-motivated with good prioritisation and organisational skills
• Team player with a proactive and customer-focused attitude

Qualifications & Experience

• HNC (or equivalent) in an engineering discipline
• Alternatively, 5+ years' experience in a hands-on engineering or technical support role
• Experience supporting electro-mechanical or test equipment would be an advantage

Benefits Summary

• Private health insurance and 24/7 wellbeing support
• Pension with 6 11% employer contribution, life cover up to 6x salary
• 25 days holiday + 8 bank holidays, option to buy extra
• Free onsite parking, cycle-to-work & EV schemes
• Staff recognition, social events, and training support

Performance Indicators

• Timely and effective resolution of customer issues
• Clear communication and ownership of escalated cases
• Contribution to improvements in quality, cost, and service delivery