Technical Support Engineer – East Tilbury - £30,000 – Great Opportunity!

Location: East Tilbury
Salary: £26,000 - £30,000

Are you a driven and experienced Technical Support Engineer with a background in Managed Service Providers? Do you enjoy variety, from remote troubleshooting to hands-on installations and fieldwork? If so, we want to hear from you!

We’re looking for a confident and skilled IT professional to join our growing technical team. This is a fantastic opportunity to work on a wide range of technologies and clients, with plenty of scope for career growth and technical development.

Essential Experience:

To be successful in this role, you’ll have:

• Minimum 3 years’ experience in a technical support role within an MSP environment
• Field/onsite experience – comfortable with installing, diagnosing, and troubleshooting hardware/software
• A full UK driving licence – this role includes client site visits

Technical Experience:

We’re looking for someone confident across a broad range of tech, including:

• Windows Server (2016, 2019, 2022) administration
• Active Directory, DNS, DHCP
• Microsoft 365 configuration and support
• SharePoint migrations and adoption
• SQL Server administration and troubleshooting
• Windows 10 / 11 support and migrations
• Antivirus (preferably BitDefender)
• Strong networking skills – Switch config, VLAN, VPN, RADIUS (UniFi preferred)
• IT system and equipment installations (with safe cable management and equipment handling)
• Experience with PSA, RMM & Documentation tools – ideally Autotask, Datto RMM, IT Glue

Key Responsibilities:

• Resolve technical support issues both remotely and onsite
• Conduct onsite installations, diagnostics, and fixes where required
• Perform daily infrastructure checks, backup reviews, and proactive monitoring
• Handle support tickets and incidents in line with SLAs
• Participate in IT projects and infrastructure deployments
• Support junior team members as part of the escalation process
• Carry out regular system maintenance and updates
• Engage in client site visits and field-based project work when needed

Personal Skills:

• Strong communication and customer service skills
• Punctual, reliable, and willing to learn
• A self-starter who can work independently or as part of a team
• Friendly, approachable, and able to build rapport with clients

We are an equal opportunities employer and welcome applications from all qualified candidates. Please apply ASAP.