Join to apply for the Technical Support Engineer role at Ortopedia Carvalho Moinhos de Vento.We are seeking a Technical Support Engineer to join our IT department. In this role, you will troubleshoot IT-related issues (in person, by telephone, messaging, or email) and ensure problems are resolved accurately and efficiently. An understanding of PC hardware setup and configuration (imaging of PC/Laptops) is required, while any knowledge of supporting Mac desktop environments would be an advantage.If you have current experience in an IT Service Desk environment, with a broad technical knowledge and excellent customer service skills, we would love to hear from you.BenefitsFull-time hours with some flexibility on start and finish time25 days holiday with the ability to purchase additional leaveDay off for your birthdayPension schemeMedical cash plan providing cash back on everyday medical costsEmployee Assistance Programme (EAP)Private health schemeStaff discount on Draper products with significant savings availableEmployee discount scheme - discounts on gym memberships, groceries, holidays and moreLong service bonus and awardsAd-hoc rewards and recognitionCycle to Work SchemeFree onsite parkingPlease note this role will be based full time at our Head Office in Chandlers Ford but there may also be requirements to visit our warehouse site at North Baddesley, so a driving license is essential.ResponsibilitiesManage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including: Desktop installation, configuration and support; Software installation, configuration and supportFirst Contact support for Windows and Mac and mobile end user devicesBasic Server configuration and supportMaintain current Zendesk ticket system from end users to acceptable levels including regular communication via email, telephone and service ticketsUse remote management solutions to assist with resolving service incidentsDeliver and maintain high levels of customer satisfactionSupport, co-ordinate and maintain relationships with internal teams where requiredProactively update and monitor existing IT systems ensuring they are maintained and kept up to dateAssist on technical projects for technology deployments / upgrades as required by the businessRequirements12 months+ experience providing 1st/2nd line supportAbility to provide clear advice to customers with limited technical knowledge (internal or external)PC and laptop diagnostics and repair, including component upgradesMicrosoft Windows 11 support and troubleshootingOffice 365 administration (licenses, permissions, user changes)Proficiency in Office 365 applications (Word, Excel, Teams)Active Directory (password resets, user account creation, and changes)Intune experience, including creation and maintenance of policiesUse of remote management tools (RMM)Experience with Zendesk ticketing systemEnd-user support for Mac environmentsStrong team player with the ability to contribute to the success of the Service Desk and wider organisational objectivesIf you are interested in this position, please apply via the link directing you to our Applicant Tracking System. STRICTLY NO AGENCIES.Location: Hampshire, England, United Kingdom #J-18808-Ljbffr