Technical Support Engineer

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OverviewThis is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!This is a position in Connecticut and not remote.Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.Core valuesDo the right things rightBetter every dayIntegrityRespectQualificationsPassion for teamwork, continuing education, problem-solving and exceptional customer serviceA computer techie with a great personality and the desire to work hard5+ years experience within the MSP industry providing IT supportGreat people and customer service skillsExperience with RMM tools and ticketing (PSA) softwareMicrosoft Certifications preferably MCPAzure: AZ-900, AZ-104365: MS-900, MS-102Server 2016/2019/2022Network and/or security certifications: CCNA, Network+, Security+Networking experience with firewalls, wireless and VLANsVirtualization experience with HyperV or ESXiResponsibilitiesHandling client support requests, remote or on-site at their officesAssisting team members with ticket escalationsOnboarding new clients and following our best practicesUsing and improving client documentationAssisting with client projects i.e. server upgrades, wireless deployments etc.BenefitsCompetitive starting salary based on experience401k with company matchHealth insurance with company contribution5 weeks PTO (available after 90 days)Birthday offPerformance bonusesPaid training and certification program with financial incentives with our Learn to Earn programUse of company provided shared vehicles and toolsCompany Surface laptop/tablet, VOIP phone/app, smartphone, and other gearAn upbeat, successful, and motivated team to work withPlease include a cover letter. #J-18808-Ljbffr
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Location:
Norwich, England, United Kingdom
Job Type:
FullTime

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