Base pay rangeDirect message the job poster from SearchabilityOverviewTechnical Support Engineer — Full-time, permanent role with a mix of project work, escalated support, and infrastructure management. Immediate start preferred; short notice periods encouraged to apply. Competitive salary and performance-based bonus, with company phone, laptop, training, and career development opportunities.What will you be doing?This hands-on role is suitable for a proven 2nd Line Support Technician stepping up into a more senior position. You’ll act as a key escalation point for technical issues, contribute to infrastructure maintenance, and take a leading role in project work and customer onboarding. You will help guide junior team members and improve internal systems and documentation. A mix of support, engineering, and leadership responsibilities ensures variety.What will you need?Minimum of 3 years’ experience in an MSP or similar technical environmentStrong knowledge of Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Entra, Exchange Online, Teams)Experience with Hyper-V, VMwareGood understanding of networking (VPNs, firewalls, switches, broadband, DNS)Familiarity with backup and recovery technologiesExcellent troubleshooting skills and a passion for technologyStrong communication skills – verbal and writtenWell-organised, detail-oriented, and comfortable with occasional paid overtimeA collaborative team player who thrives in a fast-paced environmentWhat would be desirable?Experience mentoring junior staffInterest in contributing to process improvement and internal documentationA proactive, learning-focused mindsetHow to applyPlease apply through this advert or email your CV directly to oliver.light@Searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only.Key skills include: 2nd/3rd Line Support, Windows Server, Microsoft 365, Hyper-V, VMware, Citrix, VPN, Firewalls, DNS, IT Support, MSP, Infrastructure, Troubleshooting, Customer Service, Project Delivery, Cloud Services.Job functionsInformation TechnologyEmployment typeFull-timeIndustriesIT Services and IT Consulting and Technology, Information and MediaNote: This description reflects the responsibilities and requirements for the Technical Support Engineer role as advertised. Other postings referenced (e.g., Field Based, Senior Platform roles) are listed for context only and not part of this specific description. #J-18808-Ljbffr