Job Title: Technical Support Engineer

Position: Full-time, Permanent

Salary: £ Competitive – subject to skills and experience

Location: Hertford, UK

About Us

Technical Support Engineer required to join software company developing industry-leading online booking solutions. Our platform handles over 30 million bookings each year for a diverse customer base across the UK and internationally. As market leader in our sector, we’re known not only for building innovative, reliable products – but also for delivering outstanding customer service.

We combine the agility of a small, supportive team with the impact of working at scale. Joining us means being part of a company that values quality, collaboration, and continuous improvement.

Role Overview

We are looking for a highly skilled Technical Support Engineer to join our support team. You will be the first point of contact for our customers, handling complex technical issues and collaborating closely with engineering teams to resolve critical challenges. This Technical Support Engineer role requires a deep understanding of our product’s technical ecosystem, and how it integrates into the Windows environment. You will have an ability to perform in-depth root cause analysis, and excellent communication skills to explain solutions to customers.

This Technical Support Engineer role would suit someone with a several years of professional experience in IT ...