Technical Support Engineer

3 Days Old

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry? We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you. What You’ll Be Doing: * Support our Installers * Coach & Train Engineers in the Field * Conduct Quality Audits and ensure installations meet high standards * Root Cause Analysis (RCA) – identify issues, implement real fixes * Provide Actionable Feedback to the Business and Field Teams * Deliver Training & Mentorship for new Engineers * Sign Off Engineers’ Competence post-training * Support Large or Complex Installations as the technical lead * Help Develop Training Materials, Online Courses, and Best Practice Manuals * Audit Customer Aftercare Services and provide coaching where needed What You Bring: * Knowledge of garage doors, components, and installation * Skilled in troubleshooting & fault diagnosis * Experience in performance coaching and auditing * Excellent communication, especially when working remotely * Self-motivated, solutions-driven, and a team player * Passion for customer service and exceeding expectations Why Join ? * Be part of a fast-growing, respected brand * Make a real impact on product quality and customer satisfaction * Collaborate with a passionate, expert team * Opportunities for career growth and continuous learning
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Location:
Liverpool, Merseyside
Job Type:
FullTime
Category:
Construction

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