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Overview

Botpress is hiring a Technical Support Engineer to troubleshoot technical issues, answer product questions, and help users get real value from the platform. This role is remote for candidates in the European Union or United Kingdom and combines technical problem solving with customer success.

What Defines You

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly
• Resourceful and inventive: you like tackling challenges and finding effective solutions
• Autonomous and proactive: you take initiative and are always looking for ways to improve things
• Curious and eager to learn: AI fascinates you, and you're excited to work with innovative technologies

Responsibilities

• Investigate and troubleshoot technical issues reported by customers
• Communicate clearly and effectively with users through chat, email, and video calls
• Reproduce bugs, document findings, and escalate when necessary
• Collaborate with engineering to surface recurring issues and suggest improvements
• Help maintain internal knowledge bases and contribute to external documentation
• Provide guidance on best practices, implementation details, and product usage
• Participate in team processes for support triage, handoffs, and follow-ups
• Continuously look for ways to improve the support experience and reduce friction for users

Requirements

• Strong technical troubleshooting skills and familiarity with modern web technologies
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React
• Clear and empathetic communicator
• Able to stay calm and think critically when working through complex problems
• Experience working with APIs, logs, and cloud-based tools
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

Benefits

• Work at the forefront of AI-powered automation in a fast-growing start-up
• Grow in a dynamic and stimulating environment
• Competitive salary and flexible benefits to support your well-being

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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