Base pay range

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Overview

Technical Support Engineer — Full-time, permanent role with a mix of project work, escalated support, and infrastructure management. Immediate start preferred; short notice periods encouraged to apply. Competitive salary and performance-based bonus, with company phone, laptop, training, and career development opportunities.

What will you be doing?

This hands-on role is suitable for a proven 2nd Line Support Technician stepping up into a more senior position. You’ll act as a key escalation point for technical issues, contribute to infrastructure maintenance, and take a leading role in project work and customer onboarding. You will help guide junior team members and improve internal systems and documentation. A mix of support, engineering, and leadership responsibilities ensures variety.

What will you need?

• Minimum of 3 years’ experience in an MSP or similar technical environment
• Strong knowledge of Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Entra, Exchange Online, Teams)
• Experience with Hyper-V, VMware
• Good understanding of networking (VPNs, firewalls, switches, broadband, DNS)
• Familiarity with backup and recovery technologies
• Excellent troubleshooting skills and a passion for technology
• Strong communication skills – verbal and written
• Well-organised, detail-oriented, and comfortable with occasional paid overtime
• A collaborative team player who thrives in a fast-paced environment

What would be desirable?

• Experience mentoring junior staff
• Interest in contributing to process improvement and internal documentation
• A proactive, learning-focused mindset

How to apply

Please apply through this advert or email your CV directly to oliver.light@Searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only.

Key skills include: 2nd/3rd Line Support, Windows Server, Microsoft 365, Hyper-V, VMware, Citrix, VPN, Firewalls, DNS, IT Support, MSP, Infrastructure, Troubleshooting, Customer Service, Project Delivery, Cloud Services.

Job functions

• Information Technology

Employment type

• Full-time

Industries

• IT Services and IT Consulting and Technology, Information and Media

Note: This description reflects the responsibilities and requirements for the Technical Support Engineer role as advertised. Other postings referenced (e.g., Field Based, Senior Platform roles) are listed for context only and not part of this specific description.