Telephony Engineer
New Today
Telephony Engineer with Strong experience with Microsoft Teams
to lead and support the migration of their contact centre from
Unity to Microsoft Teams . This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders, and end-users to ensure a seamless transition. Required Skills & Experience from the Telephony Engineer: Proven experience in
migrating contact centres to Microsoft Teams . Strong expertise in
Microsoft Teams Voice
and telephony infrastructure. Hands-on experience with
SBCs (Session Border Controllers) , direct routing, and call flow design. Excellent troubleshooting skills and ability to
resolve complex telephony issues . Strong leadership and communication skills – able to guide, mentor, and support the team. Experience working in an
enterprise environment
with large-scale deployments. Key Responsibilities of the Telephony Engineer: Migration of the call/contact centre from Unity to
Microsoft Teams . Provide
hands-on
technical expertise in telephony, including design, configuration, and troubleshooting. Collaborate with IT teams, vendors, and stakeholders to develop and execute a
migration strategy . Lead workshops and training sessions to upskill team members and end-users. Ensure the new telephony system aligns with
business requirements
and enhances customer experience. Identify potential risks and
troubleshoot
technical issues during and after migration. Document best practices, processes, and solutions to improve future implementations. Apply now to speak with VIQU IT in confidence about the Telephony Engineer role. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- IT