Third Line IT Support Engineer
New Today
*Basingstoke *(+ travel to other sites)
*£38,000*
*Are you a tech-savvy problem solver with a passion for IT infrastructure? Reassured is looking for a Third Line IT Support Engineer to join our dynamic team in Basingstoke!*
We're on the hunt for a self-motivated, solution-focused individual who thrives in a fast-paced environment. As a 3rd Line Engineer, you'll be the go-to expert for advanced troubleshooting, system maintenance, and project-based infrastructure tasks. You'll work closely with our IT Service Desk and Infrastructure teams, ensuring seamless support across the business.
*What you’ll be doing:* * Providing expert 3rd line support for escalated technical issues, ensuring timely resolution in line with SLAs * Supporting and maintaining core systems including backups, monitoring tools, and documentation * Playing a key role in infrastructure projects, working closely with the Infrastructure Team Leader * Monitoring system health and performance, identifying and resolving potential issues before they escalate * Acting as a technical lead during major incidents and contributing to post-incident reviews
*What we’re looking for:* * Strong knowledge of networking (TCP/IP, VLANs, routing), virtualisation (VMware), and cloud platforms (Azure, AWS, 365) * Experience with Active Directory, DNS/DHCP, backup solutions (e.g. Veeam), and endpoint security tools * A “security-first” mindset with a proactive, solution-oriented approach * Excellent communication skills and the ability to explain technical concepts in user-friendly terms * Flexibility to work shifts and travel to remote sites when needed (a driving licence and own vehicle are desirable)
*Why Reassured?*
What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this, and you will have the opportunity to work within a successful, award winning and growing company.
Benefits include: * Employee Assistance Programme * Enhanced maternity benefit * Medical cash plan * Virtual GP * Enhanced annual leave with length of service * Death in service (3x your basic salary) * Discounted Life Insurance and Critical Illness Cover * Free parking * Career mobility * Referral scheme (up to £2,400 a year per referral) * Incentives, including annual trips abroad
Ready to take your IT career to the next level? Apply now and help us keep Reassured running smoothly!
Job Types: Full-time, Permanent
Pay: Up to £38,000.00 per year
Benefits: * Company events * Company pension * Employee discount * Enhanced maternity leave * Free parking * Health & wellbeing programme * Referral programme
Ability to commute/relocate: * Basingstoke RG21 4HG: reliably commute or plan to relocate before starting work (required)
Work authorisation: * United Kingdom (required)
Work Location: In person
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Techhelp