Cloud & Managed IT Engineer (Tier 3) – Up to £63,500 Package Hybrid – Meppershall (3 Days Onsite)

We’re working with a fast-growing, UK-based Managed Services provider that’s scaling their cloud and support operations. Due to continued investment and demand, they’re hiring an experienced Tier 3 Cloud & IT Engineer to act as a technical lead across escalations, infrastructure optimisation, and automation.

This is a hybrid role, based out of their modern Meppershall office 3 days per week, with the rest from home. You’ll work with a high-performing technical team supporting enterprise clients and complex environments.

The Role

\n \nTitle: Cloud & Managed IT Engineer (Tier 3) \n

\nLocation: Meppershall – Hybrid (3 days onsite, 2 days WFH) \n

\nPackage: Up to £63,500 total (base benefits) \n

\nSchedule: Monday to Friday, 9:00 AM – 5:00 PM \n

\nAdditional: Participation in weekend on-call rota (critical incident cover) \n

Key Responsibilities:

\n Own and resolve complex 3rd-line escalations from Tier 2 engineers \n

Lead root cause analysis, permanent fixes, and automation of repeat issues \n

Design and deploy automation workflows using PowerShell and Power Platform \n

Optimise Microsoft cloud services – including Azure AD, M365, Exchange, Intune \n

Support infrastructure projects – migrations, upgrades, virtualisation \n

Maintain accurate documentation and support knowledge base resources \n

Champion best practices across Incident, Problem, and Change Management \n

Act as technical lead on customer and internal cloud transformation projects \n

Mentor and support junior engineers and assist with technical upskilling \n

Work across hybrid environments including private CoLo infrastructure \n

The Candidate

You’ll be a highly competent 3rd Line Engineer or Tier 3 Support Specialist with a strong background in Microsoft cloud technologies and infrastructure support.

Essential Experience:

\n 3 years in a senior support role within enterprise or MSP environments \n

Expertise across Microsoft 365, Azure, Exchange Online, Windows Server, and Intune \n

Strong PowerShell scripting and automation skills \n

Solid troubleshooting skills across desktop, server, cloud, and network layers \n

Familiar with ITIL-aligned practices – especially in incident and change processes \n

Confident in mentoring others and leading technical discussions \n

Comfortable working on a hybrid schedule (3 days onsite) \n

Eligible to work in the UK \n

Desirable Skills & Technologies:

\n Azure certification (e.g. AZ-104) \n

Knowledge of tools such as Tanium, Okta, SailPoint, Proofpoint \n

Experience with CoLo infrastructure, Hyper-V, VMware, SQL Server \n

Familiarity with DNS/Cloudflare, Acronis, Cortex XDR, or Scale Computing \n

Experience using ServiceNow or similar ticketing platforms \n

What You’ll Get

\n Total Package up to £63,500, including bonus and comprehensive benefits \n

Generous holiday allowance, with additional buy/sell options \n

Enhanced parental leave, pension scheme, and life cover \n

Ongoing learning and certification support \n

Tech-forward environment with cutting-edge tools and platforms \n

Team culture that values knowledge sharing, autonomy, and innovation \n

Why Apply?

This is a fantastic opportunity for a senior engineer looking to make an impact in a modern MSP environment — with a strong cloud focus, interesting project work, and the chance to lead initiatives that shape service delivery and customer experience.

How to Apply

Send your CV to shayce@pearsoncarter.com or call 0191 406 6111 for a confidential conversation.

Keywords: Cloud Engineer, 3rd Line Support, Tier 3 Engineer, Microsoft 365, Azure AD, Exchange Online, Intune, PowerShell Automation, ITIL, Infrastructure Support, Virtualisation, Meppershall IT Jobs, Hybrid IT Role, Senior IT Support, UK Tech Careers