Overview

Gumtree is hiring a Trainee IT Support Engineer on a 12-month fixed term contract. Location: London Waterloo. Hybrid working applies with 3 days in the office, 2 at home. Salary: £25,000 + company benefits. About the role

You’ll join a global IT team as the friendly face behind first-line IT support. You’ll help colleagues solve everyday tech challenges from password resets to account unlocks and more. You’ll assist with updating asset management and stock management systems, and work closely with HR on Joiner, Movers, and Leavers processes. You’ll learn when to fix directly and when to escalate, building your skills and confidence along the way. You’ll be guided by our Service Desk Analyst and have opportunities to participate in more complex projects that explore system dependencies and internal processes. You may also shadow our InfoSec specialist to gain exposure to cybersecurity and data protection. This is a launchpad role for individuals fresh out of college, completing an apprenticeship, or taking their first step into tech. You’ll be supported, mentored, and encouraged to grow. What’s in it for you? Real-world experience in a fast-paced IT environment. Mentorship from experienced engineers and specialists. Exposure to other IT areas from InfoSec to infrastructure. A supportive team that values learning and development and champions growth. A 12-month fixed term contract with possibility for extension. What are we looking for?

A genuine interest in IT and technology supported by a relevant degree, A-level or apprenticeship. Strong problem-solving skills and a curious mindset. A team player who’s not afraid to ask questions. Great communication skills—you’ll be helping people. About Us

Gumtree is one of the UK’s most popular online classifieds platforms, connecting millions of people every month to buy, sell, and trade. We are transforming Gumtree into a modern marketplace focused on safety, simplicity, and ease of use, while maintaining our trusted community-focused identity. We offer journeys, not just jobs, with a culture that encourages high performance, growth, and collaboration. Please note:

We are expecting a high volume of interest and anticipate closing the advert quickly.

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