OverviewReady to grow in a dynamic IT services environment?Join a trusted technology partner known for delivering managed services, cloud solutions, and IT support to a wide range of clients across the UK. With a strong reputation for reliability, customer focus, and technical expertise, the organisation continues to expand while investing in the growth and development of its people.The team is hiring a UC Engineer (2nd Line) to provide advanced support for unified communications platforms, troubleshoot complex issues, and ensure seamless collaboration solutions for clients. This role offers exposure to diverse technologies and the opportunity to contribute to high-quality service delivery.Don’t miss this opportunity. Apply now.ResponsibilitiesProviding support (2nd Line) across Cisco Unified Communications platforms including CallManager, Unity, Presence, Webex, UCCX, Expressway, and Voice Gateways.Provide troubleshooting and resolution for escalated UC issuesMonitor system performance, apply updates/patches, and maintain documentation of incidents, changes, and procedures.QualificationsExperience with Cisco UC (CUCM, Unity, Expressway, Webex).Expertise in Microsoft Teams Voice and Teams Administration.Collaboration Certifications would be a nice to have: CCNA / CCNP / CCIE Collaboration, MCSE, Microsoft Teams Voice certification.Proven track record resolving complex UC issuesExperience in Contact Centre technologies (Enghouse Touchpoint or similar) is advantageous.BenefitsBe part of an agile, solutions-driven organisation that delivers end-to-end UC services globally.Collaborate with top-tier technical talent and enterprise clients.Continuous professional development with the latest certifications and technologies.Flexible work environment with exposure to multi-industry, international projects.Mostly work from home opportunity!SalaryCompetitive salary based on experience #J-18808-Ljbffr