Job Title: Unified Communications (UC) Support Engineer Location: Telford Salary: £26,000 per annum + Quarterly KPI Bonus

Are you passionate about technology and customer service?

Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?

We're looking for a motivated Unified Communications Support Engineer to join our support team in Telford.

What You'll Be Doing

Deliver high-quality technical support to business customers via phone, email, and remote tools Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems Provide guidance on standard procedures and escalate more complex issues to senior engineers Proactively suggest improvements to support tools, documentation, and processes What You'll Need

1-3 years of technical support experience (preferably within telecoms or UC environments) knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP) Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar Strong troubleshooting and diagnostic skills Excellent verbal and written communication with the ability to simplify technical concepts Experience using helpdesk/ticketing systems A collaborative, customer-first a...