About this opportunity

Gleeds is an International Management and Construction Consultancy, widely recognised for their commitment to innovation, new initiatives and professional approach. Gleeds offer their clients world-class performance across a diverse range of services and sectors.

We are searching for a IT support professional or service desk engineer to join us following a promotion in our service desk team. Working from our new Global HQ in London on a hybrid basis (3+ days per week in the office), you will join us as a key member of our U.K. IT team. Our dedicated service desk team currently supports approximately 1500 internal users at over 20 UK locations, providing efficient support and solutions to technical and systems issues, to all levels of Gleeds people, both remotely & in-person.

Reporting into (and with support from) our Service Desk Manager,you will be responsible for resolving incidents and requests logged with our Service Desk via email, telephone and via the self-service portal, prioritising to ensure the best service is delivered to Gleeds’ users against agreed service levels.

Your responsibilities

• Act as the first point of contact for all IT support requests via phone, email, or ticketing system.
• Provide technical assistance and troubleshooting for hardware, software, and network-related issues.
• Diagnose and resolve problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
• Escalate complex issues to the appropriate teams or specialists for further investigation and resolution.
• Maintain accurate records of all support requests and resolutions using the company's ticketing system.
• Assist in the deployment and configuration of new hardware and software applications.
• Provide basic user training and guidance on IT systems and applications.
• Proactively identify recurring issues and recommend solutions to improve efficiency and reduce downtime.
• Collaborate with other IT teams to ensure the smooth operation of IT systems and infrastructure.

As a Gleeds team member, you will have access to:

• Opportunities to develop and grow your career
• A comprehensive flexible benefits package
• 25 days annual leave (+ bank holidays) with buy / sell options
• A contributory pension scheme & life assurance provision
• Employee Assistance Programme
• Our global travel scholarship programme
• Flexible working arrangements

Who we’re looking for

Skills, knowledge & experience:

• Proven work experience as a Technical Support Analyst, Desktop Support Engineer, IT Help Desk Technician or similar role would be beneficial.
• Hands-on experience with Windows, Mac OS, Office 365, and Adobe software
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

About us

Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.