Overview

Join to apply for the 1st Line Service Desk Engineer role at Gleeds.

Gleeds is an international management and construction consultancy. This is a permanent, full-time role with hybrid working (3+ days per week in the office) from the new Global HQ in London.

Responsibilities

• Act as the first point of contact for all IT support requests via phone, email, or ticketing system.
• Provide technical assistance and troubleshooting for hardware, software, and network-related issues.
• Diagnose and resolve problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
• Escalate complex issues to the appropriate teams or specialists for further investigation and resolution.
• Maintain accurate records of all support requests and resolutions using the company\'s ticketing system.
• Assist in the deployment and configuration of new hardware and software applications.
• Provide basic user training and guidance on IT systems and applications.
• Proactively identify recurring issues and recommend solutions to improve efficiency and reduce downtime.
• Collaborate with other IT teams to ensure the smooth operation of IT systems and infrastructure.

As a Gleeds team member you will have access to

• Opportunities to develop and grow your career
• A comprehensive flexible benefits package
• 25 days annual leave (+ bank holidays) with buy / sell options
• A contributory pension scheme & life assurance
• Employee Assistance Programme
• Global travel scholarship programme
• Flexible working arrangements

Who we’re looking for (Skills, knowledge & experience)

• Proven work experience in a Technical Support Analyst, Desktop Support Engineer, IT Help Desk Technician or similar role is beneficial.
• Hands-on experience with Windows, Mac OS, Office 365, and Adobe software
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

About us

Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. We drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.