1st Line Service Desk Engineer, North London, £32K

Nigel Frank are working with a leading business in North London that is investing in its technology function and looking to add a 1st Line Service Desk Engineer to the team. This role is a key part of ensuring smooth day-to-day IT operations, supporting a diverse range of users, and delivering an excellent customer experience. This position will require you to be on-site 5 days per week and they are looking to add to the team due to internal promotion.

The position offers exposure to a broad range of technologies and the chance to grow your skills across device support, Microsoft 365, infrastructure, and networking. It's an ideal opportunity for someone with a passion for IT support who enjoys problem solving, working with people, and learning in a fast-paced environment.

Key Responsibilities

Act as the first point of contact for IT issues, providing technical support to end-users. Troubleshoot and resolve problems across Windows and macOS devices. Support mobile device management tools (e.g., Intune or Jamf). Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure. Monitor and manage tickets through the IT service desk system. Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training provided. Use remote support tools to deliver effective assistance where needed.

Key Experience & Skills:

Some prior experience in IT support, o...