About The Role

Indigo is seeking a motivated and enthusiastic 1st Line Subsea Cable NOC Engineer to join our global network monitoring team based in Magor, South Wales. This role would be ideal for someone with a proactive logical mindset with strong written and verbal communication skills and a keen interest in developing technical expertise in subsea cable systems.

The successful applicant must be available to work an initial shift pattern of four consecutive 10-hour night shifts, from 22:00 to 06:00, followed by three days off and have the right to reside and work in the UK.

Key Responsibilities:

• Monitor and manage 1st line triage and response to alarms, phone calls, and email requests, prioritizing issues based on severity and SLA's.
• Accurately raise, update, and manage trouble tickets in a clear and professional manner using strong written English.
• Collaborate with 2nd Line Engineers, Field Engineers, customers, and third-party providers as required.
• Coordinate spare parts replacement, track inventory, and manage RMAs.
• Keep the Indigo management team informed of critical faults and participate in Root Cause Analysis (RCA) investigations.
• Proactively analyse data from Network Monitoring Systems and Tools and determine best course of action to mitigate potential faults.
• Support the Subsea NOC team with recommendations for process improvement, and documentation review as part of the indigo Continual Improvement Process
• Ensure all customer SLAs are met.

About You

Competency: Skills/Knowledge/Qualifications

• Strong English communication skills, both written and verbal
• Demonstrable experience of ticketing systems and workflow processes.
• Ideally a minimum of 3 years' experience in a NOC environment supporting enterprise or ISP networks
• Experience using Network Monitoring Systems and Network Monitoring tools
• Good knowledge of transmission equipment and technologies (SLTE, DWDM, 100GE, 100G OTU transmission etc)
• Knowledge and experience with optical transmission networks
• Any industry certification is desirable (DWDM Vendor training certification, CCNA, CCNP etc)
• Must have good communication and presentation skills
• Ability to build and maintain good working relationships with colleagues and customers
• Be able to deliver an excellent customer service

Technical Requirements:

Experience in one or more of the following technologies:

• Subsea or Terrestrial DWDM experience (ASN, NEC, SubCom, Ciena, Infinera etc)
• Understanding of an AIS systems
• Experience with Cisco and Fortinet equipment's
• Good understand of Office 365

Personal Requirements:

• Excellent verbal and written communication skills in English.
• Capable of working independently and prioritizing tasks effectively.
• Ability to perform effectively under pressure.
• Strong attention to detail.
• Self-motivated with a desire to learn and grow technical skills.
• Flexible and adaptable to changing environments and requirements.
• Strong interpersonal skills with the ability to build positive relationships with customers and colleagues.
• Analytical and problem-solving mindset.

About Us

At Indigo, you'll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK's top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the 'Investors in People' Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.