1st Line Support Engineer
New Today
1st Line Support Engineer - Brighton | MSP Environment
We're working with a well-established
Managed Service Provider (MSP)
based in Brighton who is looking to add a
1st Line Support Engineer
to their growing team. This is a
full-time, on-site role
with great training and progression opportunities.
The Role
You'll be the first point of contact for client IT issues - anything from password resets and Outlook hiccups to trickier troubleshooting. You'll work within a structured escalation process and be supported by a collaborative team. Perfect for someone with
6-18 months of IT support experience
or a strong IT foundation looking to step into the MSP world.
What You'll Need
Good knowledge of
Windows 10/11 troubleshooting
Experience or exposure to
Microsoft 365 (Outlook, Teams, SharePoint)
Understanding of
Active Directory , basic networking, and remote support tools
Confident communicator (written & verbal)
A genuine enthusiasm for tech and problem-solving
Nice to Have (Not Essential)
IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
Prior MSP experience
Familiarity with ticketing systems (ConnectWise, Autotask, etc.)
What's on Offer
Salary up to
£28,000
(DOE)
Regular training and
funded certifications
Supportive culture with team socials
Clear progression path into
2nd Line and beyond
Apply Now
If you're ready to take the next step in your IT career and join a team that will invest in your development, apply today!
Set2Recruit is acting as an employment agency in relation to this vacancy. Applicants must hold a valid UK passport.
TPBN1_UKTJ
- Location:
- Brighton
- Salary:
- not provided
- Job Type:
- FullTime
- Category:
- IT
