Overview

Wavenet Sevenoaks, England, United Kingdom

Join to apply for the 1st Line Support Engineer role at Wavenet.

The successful candidate will be part of the Service Desk team who are the first point of contact for our customers, handling service desk cases and escalating when necessary. There will be hands-on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services. Travel around London to support our customers may be required. The working patterns are Monday to Friday 0800-1630 and 0930-1800.

If you want to further your career in a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities

• Work within a technical helpdesk, providing support to circa 3000 UK schools.
• Remote network troubleshooting
• Support a range of technologies
• Work with custom products designed and developed in house
• VoIP and WiFi solutions
• Cisco firewalls
• Backup and recovery solutions
• Microsoft 365 and Google Workspace environments

Qualifications

• Background in providing IT support
• Excellent communication skills (both written and verbal)
• General IT knowledge and understanding
• Good problem-solving skills
• Capable of working independently
• Team player
• Good customer service skills
• Flexible attitude and strong work ethic
• Understanding of networking and protocols

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

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