OverviewWe are working with a fast-growing, forward-thinking IT & Telecommunications Managed Service Provider delivering cutting-edge solutions to clients across multiple sectors. Our client's growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. They are looking for a motivated 1st Line IT Support Engineer to be the first point of contact for technical queries — someone who loves solving problems and is passionate about technology.As a 1st Line IT Support Engineer, you'll be the frontline hero for their customers, helping to resolve IT issues quickly and efficiently. You'll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career or looking to grow within a dynamic and supportive environment.ResponsibilitiesRespond to and resolve 1st line support tickets via phone, email, and remote toolsTroubleshoot hardware, software, networking, and connectivity issuesLog and track incidents using the service desk platformEscalate complex issues to 2nd/3rd line teams when requiredAssist with user account management (Active Directory, Microsoft 365)Deliver excellent customer service at all timesSupport internal documentation and knowledge base updatesQualifications12-24 months experience in a similar 1st line support or helpdesk roleStrong knowledge of Windows OS, Microsoft 365, and basic networkingExcellent communication and customer service skillsAbility to prioritise and manage multiple tasks in a fast-paced environmentA proactive, positive attitude and eagerness to learnRelevant certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus #J-18808-Ljbffr