Overview

1st Line Support Engineer - Bristol - MSP

We\'re working with a well-established Managed Service Provider (MSP) based in Bristol who is looking to add a 1st Line Support Engineer to their growing team. This is a full-time role with great training and progression opportunities.

Responsibilities

• Be the first point of contact for client IT issues — anything from password resets and Outlook hiccups to trickier troubleshooting.
• Work within a structured escalation process and be supported by a collaborative team.

What You\'ll Need

• Good knowledge of Windows 10/11 troubleshooting
• Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint)
• Understanding of Active Directory, basic networking, and remote support tools
• Confident communicator (written & verbal)
• A genuine enthusiasm for tech and problem-solving

Nice To Have (Not Essential)

• IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
• Prior MSP experience
• Familiarity with ticketing systems (ConnectWise, Autotask, etc.)

What\'s On Offer

• Salary up to £27,000 (DOE)
• Regular training and funded certifications
• Supportive culture with team socials
• 25 days annual leave + bank holidays increasing with length of service
• Private health care
• Enhanced pension
• Clear progression path into 2nd Line and beyond

Apply Now

If you\'re ready to take the next step in your IT career and join a team that will invest in your development, apply today!

Set2Recruit is acting as an employment agency in relation to this vacancy. Applicants must hold a valid UK passport.

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