1st Line Support Engineer

New Yesterday

1st Line Support Engineer - Bristol - MSP We're working with a well-establishedManaged Service Provider (MSP)based in Bristol who is looking to add a1st Line Support Engineerto their growing team. This is afull-time role with great training and progression opportunities. The Role You'll be the first point of contact for client IT issues - anything from password resets and Outlook hiccups to trickier troubleshooting. You'll work within a structured escalation process and be supported by a collaborative team. Perfect for someone with 6-18 months of IT support experienceor a strong IT foundation looking to step into the MSP world. What You'll Need Good knowledge ofWindows 10/11 troubleshooting Experience or exposure toMicrosoft 365 (Outlook, Teams, SharePoint) Understanding ofActive Directory, basic networking, and remote support tools Confident communicator (written & verbal) A genuine enthusiasm for tech and problem-solving
Nice to Have (Not Essential) IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
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    • Location:
    Bristol
    Salary:
    £26,000
    Job Type:
    FullTime
    Category:
    Customer Service & Support

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