1st Line Support Engineer, Bristol

1st Line Support Engineer

New Today

My client, a well-established company in the heart of Bristol is looking for a Technical Customer Support Engineer/Consultant to join their growing team.

This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.

You will be responsible for

Developing and maintaining a thorough knowledge of the procedures, products, and services
Liaising with customers and colleagues to troubleshoot, resolve faults and act as an internal point of escalation for technical issues
Pro-actively handle customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA
Installation, configuration, and testing of equipment and software
Configuration of operating system installation on new computers
Ensuring changes to a customers bill are properly logged and processes are followed
Undertake training as required

You would need

To have the ability to work under pressure
Have excellent written and communication skills
Ability to organise and manage time efficiently
Previous experience within a service desk or technical contact center environment
Have a thorough and professional approach

If you

Are an excellent team player
Who likes to represent the team and function to the highest standards
Who embraces tech and new ways of working
Who wants to succeed and build credibility through trust and delivery
Who likes a challenge

And, enjoys spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!

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Location:: Bristol
Job Type:: FullTime
Category:: IT & Technology

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