1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £25,400-£28,000 A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives

so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt

because no two clients or days are ever quite the same.

The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and foll...