1st Line Support Engineer - Bristol - MSP

We're working with a well-establishedManaged Service Provider (MSP)based in Bristol who is looking to add a1st Line Support Engineerto their growing team. This is afull-time role with great training and progression opportunities.

The Role

You'll be the first point of contact for client IT issues - anything from password resets and Outlook hiccups to trickier troubleshooting. You'll work within a structured escalation process and be supported by a collaborative team. Perfect for someone with 6-18 months of IT support experienceor a strong IT foundation looking to step into the MSP world.

What You'll Need

Good knowledge ofWindows 10/11 troubleshooting Experience or exposure toMicrosoft 365 (Outlook, Teams, SharePoint) Understanding ofActive Directory, basic networking, and remote support tools Confident communicator (written & verbal) A genuine enthusiasm for tech and problem-solving

Nice to Have (Not Essential)

IT certifications (CompTIA A+, Microsoft Fundamentals, etc.) Prior MSP experience Familiarity with ticketing systems (ConnectWise, Autotask, etc.) What's on Offer

Salary up to£27,000(DOE) Regular training andfunded certifications Supportive culture with team socials 25 days annual leave + bank holidays increasing with length of service Private health care Enhanced pension Clear progression path into2nd Line and beyond

Apply Now

If you're ready to take the next step in your IT career and join a team that will invest in your development, apply today!

Set2Recruit is acting as an employment agency in relation to this vacancy. Applicants must hold a valid UK passport. TPBN1_UKTJ