Lorien are working with a leading services organisation based in Bradford who are currently looking for a IT Support Engineer. This role is an important hire as the business are looking for someone with the 1st line support experience, take ownership of this area to a fully fledged service provided to internal and external customers. Responsibilities 1st line support Provision of new laptops for new starters and work with HR for induction Logging and processing support calls and requests meeting SLA's Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Experience M365 Admin O365 IP Telephone systems Networks Mac OS and Windows Desktop Anti Virus and Drive encryption - ESET (Moving to MS Defender) ITIL This role is based on a hybrid basis with 4 days a week in the office and 1 day working from home. Salary is paying up to £33,000 with additional benefits. This client are unable to offer sponsorship and must reside locally to the office for on call/urgent escalation wor Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.