1st Line Support

Edinburgh

30,000

Hybrid

We’re offering a fantastic opportunity to join our Edinburgh-based team, working closely with a wider remote IT team for a national technology company, where you'll continue to handle first-line responsibilities while gaining hands-on second-line experience and training on the job.

This hybrid role is perfect for someone who thrives on solving problems, loves learning new tech, and is ready to grow into a more advanced support position.

What you’ll be doing

* Acting as the first point of contact for IT support issues, via phone, email, and service desk system

* Troubleshooting and resolving a wide range of first-line technical issues related to hardware, software, applications, printers, mobile devices, and user access

* Escalating more complex issues appropriately while working alongside the wider team to build your knowledge and skills

* Taking ownership of tickets from logging through to resolution or escalation, ensuring a timely and professional service

* Assisting in configuring and deploying laptops, desktops, and mobile devices for new starters and existing employees

* Supporting basic administration of Microsoft 365, Active Directory, and other enterprise tools

* Documenting resolutions and contributing to an evolving internal knowledge base

* Collaborating with the wider remote IT team to ensure consistent service delivery acr...