A well-established organisation is seeking a 1st Line Support Engineer to join its collaborative IT team. This role is ideal for someone with a customer-focused mindset, strong troubleshooting skills, and a desire to grow within a dynamic technical environment. You’ll be supporting over 250 users across the business, ensuring a responsive and high-quality IT experience. Key Responsibilities Act as the first point of contact for technical support across the business. Deliver a best-in-class customer experience to internal users. Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues. Log and manage support requests via the internal Service Desk system. Liaise with external vendors and suppliers to support issue resolution. Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers. Ensure compliance with IT policies and procedures. Maintain and update technical documentation and contribute to team knowledge sharing. Collaborate with senior support colleagues to develop technical skills. Support team members with key tasks and projects. Maintain a proactive and positive approach to continuous improvement. Experience & Technical Skills Experience working with service desk management syst...