Profectus has a brand new opportunity for a well-established company who are growing their existing support team.The position 2nd / 3rd Line Support / Support Engineer is required for supporting their growing internal team, you will be based in their Witney office within their IT team supporting internal and external clients.Duties and Responsibilities 2nd / 3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/2nd line engineers Skills and Requirements Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix Office365 - inc: SharePoint, Teams, One Drive and Email Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi. Good practical knowledge of networking Deliver major system upgrades and project work Please note this role is fully on-site so please don't apply if you are looking for hybrid or remote work.... ...