Overview

2nd Level Application Support Engineer (IT) / Contractor at Free-Work UK. This role involves providing second-level application support within an equities platform context and working closely with developers, technical analysts, and testing colleagues.

Responsibilities

• Monitor application components.
• Provide global support, including weekend availability to troubleshoot production-related issues and perform checkouts.
• Operate in Windows and Linux environments with scripting (Shell, Perl, Python, etc.).
• Utilize configuration management tools (e.g., Ansible).
• Work with CI tools (Bamboo or Jenkins).
• Work independently and in teams in a dynamic environment.
• Debug production issues and implement fixes.
• Handle complex operational tasks and recommend process or technology changes.
• Build monitoring tools for production environments.
• Support expedient deployment of new systems; assist with capacity planning for growing volumes.
• Understand networking and storage concepts.
• Escalate or follow up on permanent fixes with development teams.
• Provide solutions for application automation.
• Communicate outages to end users when required.
• Resolve complex application and technical problems; build, test, and install software in Dev, QA, Prod/DR environments.
• Support activities across Analysis, Design, Development, and Testing of components.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or Mathematics (preferred).
• 3+ years in support roles within the financial industry.
• Experience in Windows and Linux environments with scripting.
• Basic infrastructure concepts knowledge.
• Familiarity with DevOps tools (Bamboo or Jenkins).
• Hands-on support experience in a real-time trading environment.
• Knowledge of high-performance messaging/middleware and FIX protocol.
• Strong analytical, verbal and written communication skills.
• Proficiency in Java, C#, or C++ is a plus.

Personal Attributes

• Clear communication skills and ability to work in a team.
• Proactive with respect to personal and technical development.

Details

• Location: City of London, United Kingdom.
• Contract duration: 12 months.
• Rate: circa £400 per day.
• How to apply: please send your CV in Word format along with your daily rate in GBP and availability.