2nd Line Engineer

Security Clearance Required - DV ('Developed Vetting')

Location: Huntingdon, UK - Hybrid working policy 1-2 days on-site

UNLEASH YOUR POTENTIAL

Everything we do is built on our commitment to do the right thing for our customers, employees, and communities. Learn more about the values and foundations of our business.

2nd Line engineers play a crucial role in core services, conducting fault rectification of incidents and supporting problem management, CSI, and CR work. They conduct repairs on all systems managed by Leidos, which are highly utilized with many active users and operate at varying security levels.

Are you ready for your next challenge?

2nd line engineers are responsible for advanced troubleshooting, liaising with customers to ensure issues are resolved within SLA and KPI targets. They provide second-line technical support.

• Manage and maintain servers and virtual machines to ensure high availability and performance, including creating and deploying new equipment.
• Update network certifications.
• Provide expert support to end-users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
• Implement security best practices and respond to security incidents to protect infrastructure.
• Work closely with 3rd line and applications teams to troubleshoot complex issues and support core services.

Your Role and Key Duties

• SD+ Ticket resolutions: Use technical expertise to ensure incidents are dealt with promptly according to KPIs and SLAs.
• Maintenance: Complete and record periodic maintenance of systems using Preventative Maintenance Procedures.
• Patching: Use WSUS and SCCM to patch all responsible domains with Microsoft and security updates to address vulnerabilities.
• Documentation: Maintain and create documentation of system configurations and record work accurately in SD+.
• Resource Movement: Assist in configuring, installing, and deploying infrastructure components, including virtual machines and UADs.
• Participation in Projects: Engage in infrastructure projects and change requests, contributing to build, testing, and implementation phases.
• Key Competencies: Strong communication skills, adaptability, technical troubleshooting expertise, attention to detail, customer service excellence, and teamwork.

What we do for you:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful careers, a collaborative culture, and support your growth while maintaining a healthy work-life balance.

Our benefits include:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days annual leave (including public holidays)
• Flexible benefits (life assurance, health schemes, gym memberships, holidays, cycle to work scheme)
• Flexi-time benefits

Commitment to Diversity:

We welcome applications from all parts of the community and are committed to a diverse and inclusive culture. We provide reasonable adjustments during the application process if needed.

Who We Are:

Leidos UK & Europe aim to make the world safer, healthier, and more efficient through technology, engineering, and science. We work on complex problems in defense, healthcare, government, safety, security, and transportation.

What Makes Us Different:

• Purpose: Use your passion and skills to keep people safe, working at the forefront of AI, cybersecurity, and technology solutions.
• Collaboration: Flexible work options, empowering you to work from home, office, or customer sites with the necessary digital tools.
• People: We invest in your growth through academies, rotations, and development plans, fostering an environment where you can grow and inspire others.

Original Posting:

For U.S. Positions: This job is expected to remain open for at least 3 days from the posting date.

Pay Range: £36,700.00 - £53,932.50

Note: The pay range is a guideline; actual compensation depends on responsibilities, experience, skills, and other factors.