2nd Line Support Engineer – Mobile Device Management

Location:

Hatfield / Milton Keynes / Nottingham | Full-time onsite |

Salary:

£30,000 – £35,000 We're looking for a

2nd Line Support Engineer – Mobile Device Management (MDM)

to join a leading IT services provider. This is an excellent opportunity for someone with experience in

software-based Mobile Device Management

to support iOS and Android devices. Candidates must be eligible for

Security Clearance (SC) . The Role

As a 2nd Line MDM Analyst, you'll provide

Mobile Device Management support

using cloud-based tools. Key responsibilities include: 2nd line troubleshooting and incident resolution for MDM

Policy management changes and basic policy troubleshooting

Device enrolment, pushing policies, and OS configuration through MDM platforms

Device wipes and reloads, software updates, compliance checks, and mobile application deployment

You will primarily work with

Apple Business Manager (essential)

and Android/Intune environments, with experience in

JAMF

and

Samsung KNOX

desirable. Working closely with 3rd line analysts and technical teams, you'll ensure smooth

Mobile Device Management delivery

and maintain SLA compliance. What You'll Need

Proven experience in a 2nd line

MDM / mobile endpoint support role

Hands-on experience with

Apple Business Manager

and Android devices

Knowledge of

Intune , including enrolling devices, pushing policies, and troubleshooting

Familiarity with

JAMF

and

Samsung KNOX

is a bonus

Strong coordination, troubleshooting, and incident management skills

This role focuses entirely on

software-based Mobile Device Management

— no hardware or logistical phone support. Apply now to speak with VIQU IT in confidence. Or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.

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