2nd Line Support Engineer, Permanent £30,000-£35,000, West Midlands, Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that's expanding its technical support team following continued growth and investment. You'll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered). This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates

Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support

Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently

Provide on-site support to customers when required (mileage and expenses paid)

Key Requirements Previous experience in an MSP or similar fast-paced support environment

Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune

Proficient in Active Directory administration and troubleshooting

Good understanding of virtualisation tech...