Managing Director at Mercury Systems | IT Support, Cloud and Cyber Security Solutions for UK-Based Businesses

The Role

We are looking for a technically confident and proactive 2nd Line Engineer to join our team. In this dynamic role, you will deliver 1st and 2nd line support to clients both remotely and on-site, manage escalated service desk tickets, and collaborate closely with the wider team. You will be responsible for troubleshooting and configuring Windows devices, Windows Server, Microsoft 365, networking equipment, and firewalls, as well as performing system health checks, managing backups, and maintaining accurate internal documentation.

This is an excellent opportunity for an experienced IT Support Engineer to join a fast-paced MSP environment, working on a variety of client projects and providing high-quality technical support.

About Us

We are a well-established managed services provider specializing in IT support, Microsoft 365, and Cyber Security, based in Totton, Hampshire, serving mainly the Hampshire, Wiltshire, and Dorset areas. We deliver managed IT services and infrastructure solutions to a diverse client base, and we pride ourselves on our technical expertise, client satisfaction, and offering employees progression opportunities with a collaborative and supportive approach.

Your Profile

Required skills -

• 2+ years’ experience in IT support (MSP/ISP)
• Experience working for an MSP or ISP, possessing a solid understanding of Windows Server, Active Directory, DNS, DHCP, Exchange/Exchange Online, Microsoft 365, and networking protocols
• Proficient with Remote Desktop, Windows/Mac support
• Strong problem-solving and diagnostic skills for escalated IT issues
• Excellent communication skills
• Comfortable working under pressure and to deadlines
• Well-organized with the ability to manage multiple tasks and priorities
• Able to work independently or as part of a team to resolve complex issues
• Motivated to learn and implement new technologies and solutions
• Proactive, adaptable, and open to change
• Troubleshooting hardware and peripherals (e.g., printers, monitors)
• Escalation handling and documenting technical solutions for recurring issues
• Hold a full driving license with access to your own vehicle for site visits

What We Offer

Full training will be provided to the successful candidate, along with ongoing development and support. You will have the chance to take ownership of complex technical issues, contribute to process improvements, and grow your career within a supportive and experienced team.

The package

• Competitive salary of up to £37,500.00 per annum
• 20 days holiday + bank holidays
• Pension Scheme
• Potential for hybrid working upon successful completion of probation (subject to discussion)
• Additional training and support
• Monday – Friday, 9.00am – 5.00pm

Job Type: Full-time

Pay: Up to £37,500.00 per year

Benefits:

• Company pension
• On-site parking