Our client, a Microsoft Cloud partner, is currently recruiting for a 2nd Line Service Desk Technician to join their growing team. The 2nd Line Service Desk Technician will ideally have a background working for an MSP previously. This is a fantastic opportunity to support a wide range of Microsoft products.

The 2nd Line Service Desk Technician will be responsible for providing remote and onsite support to a range of clients.

Key Experience for the 2nd Line Service Desk Technician

• Experience in an IT Service Desk Environment
• Good customer awareness, ability to manage customer expectations.
• Excellent problem-solving skills
• Office 365
• Azure Active Directory
• Azure including Virtual servers and Intune/Endpoint Manager
• SharePoint Online
• Exchange Online
• Exchange Hybrid with 365
• Windows 10/11
• Windows Server 2012R2/2016/2019/2022
• Backup Solutions - (Acronis, Azure Backups)
• Active Directory
• Networking and Firewall Configuration (Palo Alto, UDM Pro, Draytek etc)
• Wifi - Unifi
• VPNs - IPSEC/PPTP/SSL/SSTP & Azure VPN
• DHCP, DNS, Group Policies

Please apply as directed