Overview

2nd Line Support Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Support Engineers to provide support and resolve incidents as they arise. Ideally you will have experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management.

Responsibilities

• Provide hands-on 2nd line support for users and technical issues.
• Collaborate with 1st to 3rd Line Support Engineers to resolve incidents as they arise.
• Prioritise and manage time effectively to meet SLAs.
• Maintain and support desktop, server hardware and software as part of day-to-day operations.

Qualifications

• Experience in a fast-paced IT support environment.
• Knowledge of O365, VMware/Hyper-V, Server/Exchange, Windows.
• Strong communication skills and effective prioritisation and time management.

Salary on offer is between £32-£35k per annum