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Job Title: 2nd Line Technical Support Engineer

Employment Type: Full time, 37.5hr week, shifts covering 8am-6pm. A 4-day working week is available.

30 min /1hr unpaid lunch.

Location: Regents Place, NW1 3BT. However, travel to additional customer sites is essential covering London Euston to Glasgow. Travel pass will be provided. (Approx. 1-2 site visits per week).

Salary: £26K- £29K pa depending on experience

Start Date: Q4 2025

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

Requirements

As a 2nd Line Technical Support Engineer, you will be an integral part of a specialist technical team, personally responsible for delivering key elements of a managed support service for a high-profile client. The role will provide an opportunity to build on your strong technical background and to obtain practical experience of innovative IT solutions and services. Candidates must have proven 2nd line experience with Windows technologies such as Active Directory, plus Microsoft server operating systems and OS deployment mechanisms. Experience in end point device set up is essential while an understanding of O365 administration, Intune, ServiceNow is desirable. You must have excellent customer service skills and attention to detail along with excellent ticket management.

Benefits

At Spherica, we believe that a connected team is a successful team, were proud to champion a truly Modern Workplacewhere technology, innovation, and collaboration come together to create an environment that works for everyone. Were passionate about transformation and encourage our people to challenge the status quobringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace thats not only modern but continuously evolving.

As a Growing Business, Were Mindful Of How We Invest In Our People. While We May Not Match The Scale Of Larger Organisations, Our Benefits Package Is Thoughtfully Designed To Offer Real Valuefocusing On What Matters Most To Our Team. We Prioritise Wellbeing, And Personal Development, And Regularly Review Our Offerings To Ensure They Remain Relevant. At Spherica, Every Benefit Is Chosen With Care, Reflecting Our Commitment To Creating a Rewarding And Supportive Workplace Where Individuals Feel Seen, Heard, And Appreciated. Our Current Benefits Package Is:

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
• 4 day working week available on appropriate contracts ('Opt-IN' required)
• Enhanced Paternity Pay
• Enhanced Maternity Pay - with 2 years' service