The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently. Client Details The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers. Description Provide 2nd/3rd line support across the organisation. Log and manage service requests and incidents through the ticketing system. Ensure timely resolution of technical problems, escalating when necessary. Assist in setting up and maintaining hardware, software, and network systems. Deliver excellent customer service to internal users and stakeholders. Contribute to maintaining IT documentation and knowledge base articles. Support the roll-out of new technology tools and systems within the company. Collaborate closely with other teams to ensure seamless IT operations. Profile A successful Service Desk Analyst should have: Experience in providing technical support within a professional environment. Microsoft Office 365 Active Directory, Azure Active ...