Technical Support Engineer - UX Location: Staines, Surrey Length: 25/08/2025 – 25/02/2026 Rate: £253.12 per day (Inside IR35) Hours: 40 hours per weekRole Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage and resolve all issues. Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues Manage customers' expectations and experience in a way that results in high customer satisfaction Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers. Share and deliver knowledge sessions with peers globally. Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting. Help in development and mentoring of team members in various technologies and ServiceNow Platform. Suggest and implement improvements to internal processes. ...