3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a

3rd Line Cloud Support Network Engineer

to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment

Monitor Event Management tooling, triage alerts, and escalate where necessary

Engage with internal teams, customers, and stakeholders on issue resolution

Contribute to service improvement and documentation upkeep

Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T

Cisco Firepower Management Centre

Cisco IOS

Cisco ISE

Juniper Switches & JUNOS

SolarWinds

Active Directory

Windows Servers

TPBN1_UKTJ