An opportunity has arisen for a 3rd Line Messaging Applications Engineer to join a high-performing, multi-disciplined team within a forward-thinking organisation that champions sustainability through innovation and trust. This is a permanent position supporting secure messaging systems across a shared infrastructure environment. What Youll Be Doing: Incident Management : Take ownership of incidents by logging, prioritising, and assigning them using appropriate toolsets. Drive each incident through to resolution, keeping records fully updated in line with established work instructions. Escalate issues when required to ensure timely resolution.

Problem Management : Carry out comprehensive investigations into existing problems. Gather and analyse data from multiple platforms, delivering expert-level insight and support to drive root cause resolution.

Proactively monitor and address faults within the Nexor X500 DSA system.

Provide ongoing maintenance and issue resolution for the Exchange 2003 Messaging platform.

Collaborate effectively with the client liaison, serving as a technical interface between the team and the end user.

Your Background & Skills: Required: In-depth understanding of <...